Psychological Ownership Moderates the Effect of Trust, Social Influence, Mobility, and Perceived Enjoyment on Customer Satisfaction in the Tring by Pegadaian Application

2026-08-21T11:40:42+07:00

This study was conducted to analyze and determine the effects of Trust, Social Influence, Mobility, and Perceived Enjoyment on Customer Satisfaction, moderated by Psychological Ownership, among users of the Tring by Pegadaian app in Padang. This was a quantitative study. The population of this study consists of users of the Tring by Pegadaian Kota Padang app, divided into four units: CPS Padang, UPS Purus Baru, UPS Siteba, and UPS Cengkeh, with a sample size of 100 respondents. In this study, analysis was performed using PLS-SEM with SmartPLS 4.0 software. The results of this study indicate that (1) Trust has a positive effect on customer satisfaction with the Tring by Pegadaian app. (2) Social Influence has a positive effect on customer satisfaction with the Tring by Pegadaian app. (3) Mobility has a positive effect on customer satisfaction with the Tring by Pegadaian app. (4) Perceived Enjoyment has a positive effect on customer satisfaction with the Tring by Pegadaian app. (5) Psychological Ownership moderates the effect of Trust on customer satisfaction with the Tring by Pegadaian app. (6) Psychological Ownership does not moderate the effect of Social Influence on customer satisfaction with the Tring by Pegadaian app. (7) Psychological Ownership does not moderate the effect of Mobility on Customer Satisfaction in the Tring by Pegadaian app. (8) Psychological Ownership does not moderate the effect of Perceived Enjoyment on Customer Satisfaction with the Tring by Pegadaian app.

Poverty, Local Government Performance, And Voting Behavior: A Approach Econometrics to Performance Evaluation In Election District Head

2026-08-20T21:14:08+07:00

This study examines the relationship between household poverty status, satisfaction with incumbent government performance, and voters’ decisions to re-elect the incumbent local government leader in Belu Regency, East Nusa Tenggara Province, Indonesia. The study employed a quantitative research design using a survey approach. Data were collected from 273 respondents selected through multistage random sampling. The variables consisted of household poverty status and satisfaction with incumbent government performance as independent variables, while the decision to re-elect the incumbent served as the dependent variable. All variables were measured using binary categories. Household poverty status was classified based on the applicable poverty threshold, while satisfaction with government performance and electoral preference were categorized according to respondents’ survey responses. The data were analyzed using binary logistic regression estimated through the Maximum Likelihood Estimation method in SPSS. The results show that household poverty status was not significantly associated with the decision to re-elect the incumbent (B = 0.005, p = 0.987, Exp(B) = 1.005). In contrast, satisfaction with incumbent government performance had a positive and statistically significant association with electoral preference (B = 3.009, p < 0.001, Exp(B) = 20.269). Respondents who were satisfied with the incumbent’s performance had substantially higher odds of supporting the incumbent’s re-election than those who were not satisfied. The findings suggest that voters’ evaluations of government performance were more strongly associated with electoral support than household poverty status. Therefore, economic disadvantage did not appear to independently weaken performance-based electoral accountability within the estimated model.

Journal Development Manecos

Psychological Ownership Moderates the Effect of Trust, Social Influence, Mobility, and Perceived Enjoyment on Customer Satisfaction in the Tring by Pegadaian Application

Poverty, Local Government Performance, And Voting Behavior: A Approach Econometrics to Performance Evaluation In Election District Head